Account Access
Contact support for sign-in issues, unauthorized access concerns, account restriction questions, or account deletion support.
The Queen of Hearts
Support Information
The Queen of Hearts support team can help with account access, privacy requests, safety reports, purchase questions, and product issues. For urgent danger, contact local emergency services first. The product is an 18+ social discovery and asynchronous multiplayer tournament game, not a standard dating app.
Support Routes
Use the right route for the issue.
Privacy Requests
Use in-app tools where available, or email support to request data export, deletion, correction, restriction, objection, or consent withdrawal.
Safety Reports
Use in-app reporting for profiles, photos, messages, court conduct, tournament behavior, Final Room content, threats, scams, or suspected underage users.
Purchases
Paid features on iOS are processed through Apple's in-app purchase system. Subscription cancellation and refund flows are handled through Apple.
Product Issues
Contact support for bugs, notifications, profile visibility, discovery, generated Courts, pinning or manually arranging Royal Gift Gallery objects, saved placements, tournaments, Reflex, Memory, Quick Quiz, Final Rooms, or StoreKit purchase-state questions.
Illegal Content
For urgent danger, contact local emergency services first. Then use in-app reporting or email support with relevant account and content details.
App Store Support and Compliance Information
Support URL Page Copy
The Queen of Hearts support team can help with account access, privacy requests, safety reports, purchase questions, and product issues. For urgent danger, contact local emergency services first. For safety, illegal-content, privacy, or general support concerns, contact info@nie22.com.
Royal Gift Gallery Placement
OpenAI or Azure OpenAI generates an empty 360 Gallery background with individual display furniture and a larger feature platform; the background does not contain the Queen's gifts. The completed Gallery background is not sent to an AI provider for vision anchor detection or coordinate analysis. After choosing which eligible gifts to pin in the Royal Gift Chamber, the recipient arranges each client-rendered gift in the Gallery by dragging and dropping it. Animation, haptic, and on-screen feedback indicate placement progress, and a successful drop saves the position so challengers see the current arrangement. Saved placements remain first-party service state. If the Gallery background changes, a gift may need to be placed again rather than being shown at a stale position.
App Review Notes Summary
The Queen of Hearts is not positioned as a standard dating app. It is an 18+ social discovery and asynchronous multiplayer tournament game from N.I.E.22 LIMITED, company number 17246955, registered in England and Wales, registered office 17 Bailey Road, Banbury, England, OX16 1HW. D-U-N-S Number: 234870472. Its differentiating systems are a generated five-zone 360 Royal Court with compass navigation and lighting; a recipient-controlled private-first Royal Gift Gallery in which the recipient manually arranges pinned gift objects over an empty generated background and saves the layout challengers see; and a private eight-player bracket comprising Reflex Tap, Memory Flip, and a 15-question Quick Quiz final. Gallery image generation does not receive profiles, gift notes, or relationship context, and the completed Gallery background is not sent to an AI provider for vision anchor detection or coordinate analysis. Saved placements remain first-party service state. The app also uses Sign in with Apple, StoreKit purchases, native notifications, block/report controls, privacy export, and account deletion. Paid features do not guarantee matches, replies, relationships, tournament outcomes, real-world meetings, or offline outcomes. The app does not track users across other companies' apps or websites, and its App Store tracking disclosure is No.
Export Compliance Wording
The iOS app uses standard Apple platform security, HTTPS/TLS transport, Sign in with Apple, StoreKit 2 signed transactions, and Keychain-backed local session storage. It does not include proprietary cryptography or custom encryption algorithms. The app bundle declares that it does not use non-exempt encryption.
Digital Services Act Wording
N.I.E.22 LIMITED is a trader for purposes of distributing The Queen of Hearts through app marketplaces where trader status is required. For the UK/US initial release, public trader contact details are N.I.E.22 LIMITED, company number 17246955, D-U-N-S Number 234870472, registered office 17 Bailey Road, Banbury, England, OX16 1HW, email info@nie22.com. A verified marketplace phone should be added before any future EU/EEA trader-status release.
App Store Server Notifications Wording
The Queen of Hearts uses StoreKit 2 and server-side purchase handling for subscriptions and consumables. App Store Server Notification URLs should only be configured for deployed HTTPS endpoints that verify signed V2 notification payloads before updating purchase state.
Shared Secret Wording
The Queen of Hearts release flow uses StoreKit 2 signed transactions and does not require a legacy app-specific shared secret. Shared secrets must not be embedded in the app binary, committed to source control, or included in public policy pages or App Review notes.